Those were the days we’re struggling with huge volume of email queries by customers and we’re forced to do OT(overtime). While our Team leader Justus was sharing the plan, Nivedita asked him “Justus, what if we fall sick doing OT?” Justus replied “not a problem we’ll provide you laptops to work on way to hospital.” No more questions rose after that.
I was with Shesh in cafeteria. Though, he don’t drink tea or coffee he used to accompany me in every break. Tea is one thing without which I can’t live (Ravi , my colleague sometimes teases me ‘go yaar have tea it will be over soon and you will die if tea is not available’). I asked him casually “why da Shesh you don’t drink tea?”
Shesh replied “no one in our home drinks tea?”
I said “great yaar, you people are so health conscious!”
Shesh then said “damn, they drink coffee every half an hour.”
His TL said “Damn, go to hell.” That was the last time he suggested Ravi to apply for any IJP.
Jagannath our colleague do not understand Hindi. Ravi , I and he were in cafeteria. Ravi who used to help Jagannath with tips for jim exercises commented on Jagannath “Abbe thu tho Fauladi (Iron man) dikh raha hai.”
I knew that Jagannath don’t understand Hindi. I replied seriously to Ravi’s comment “Dey, what are you saying? How can you say Jagannath Fauladi. Jagannath, Ravi is using such offensive word and you are keeping quiet.” Noticing the seriousness in my tone, Jagannath really got confused whether Ravi’s comment was compliment for him or humiliation. Ravi was full of laughter. Ravi now started choosing people who don’t know Hindi and calls them Fauladi.
This happened while I was working in another company earlier. We used to provide support through chat. The product we were supporting was a security program. Once a customer (I assume it's a lady) contacted and reported that they were not able to use a photo editing program after they installed our security program. This was known issue, our security program often identified genuine programs as threat and won't let customers use them. I thought it could be one such case. I took remote access of customer's computer. As part of troubleshooting I launched the program and myself being somewhat expert with image editing prgorams, did work little image editing and found it to be working fine. I informed the customer that everything is fine. She asked me to open an image from a particular folder and import images from that folder. I followed her instructrions and everything was still working fine. She kept on insisting me to open few more and in between she was asking my comments on the photos. My manager that was sitting right behind me. I can't say no to customer and there were good chances that our Manager misinterpret it as I sneaking into customer's personal stuff. This went on for a while. This chat interaction was affecting my AHT(Average Handling Time) and on top... giving all the options to think my Manager I'm a threat to the company. She had loads of images and was showing all kinds of photos. Finally my Manager noticed and I had to convince him that the customer was insisting me to check the images. I'm not sure if the customer was drunk or just feeling lonely.
I was sitting at my desk. Though the team assigned to me was changed, I was still sitting at the same place. I overheard the conversation between Rajesh's team members. James was telling that he wen to Delhi. Imran was enquiring.. "Kaun se train se gaya? Kingfisher, Jet airways, indigo..?" No one was ready to believe it.
Imran asked James "Thu kabhi Mumbai gaya hai?"
James said "Nahi"
Imran then said in agitated voice "Kabhi jaana bhi math. Tera haath pair kaat ke bheekh maangne bitadenge".... God, that's so funny. I just forgot my checklist of life's problems. I loved being their team's QE.
We were discussing about employee absenteeism and my fellow Team leader told our Manager, but sir, they bring the medical certificates and there is no choice but to accept they being ill for that day. Our Manager replied, if I bring your death certificate tomorrow, would you agree that you are dead?. Can anybody think of an answer....!
